TAYYAB HASNAIN

Spearheaded the pre-opening and operational readiness for an 8,000+ sqm Indoor Recreation Hub (gyms, games rooms, spa, salons, café, bar) and extensive outdoor sports facilities (4 pools, 3 tennis, 2 football, 2 padel, 1 basketball, 4 Pickleball, 3 squash courts, children's play area).

Designed and executed diverse lifestyle programs and resident engagement initiatives, including festivals, wellness programs, and cultural celebrations, enhancing community vibrancy and resident satisfaction.

Managed resident relations, complaint resolution, and daily operations across multiple facilities, ensuring timely solutions and consistently high resident satisfaction through meticulous service standards.

Developed and implemented comprehensive Standard Operating Procedures (SOPs), workflows, Team KPIs, and Service Level Agreements (SLAs) to significantly improve operational efficiency and staff performance.

Led cross-functional teams, including front-of-house, security, maintenance, and administrative staff, to consistently uphold luxury-level service standards across the entire community.

Managed high-profile VIP and investor visits, delivering customized tours and briefings that enhanced stakeholder confidence and strengthened community relationships.

Led the complete pre-opening setup and operations for Sindalah Sports Club, encompassing a gym, spa, swimming pools, cycling studio, yoga center, juice bar, tennis, and padel courts.

Developed and rigorously implemented Standard Operating Procedures (SOPs), safety protocols, and operational frameworks, ensuring strict adherence to NEOM and luxury brand standards.

Managed all procurement, vendor coordination, and equipment sourcing activities, ensuring the timely and efficient operational readiness of all club facilities.

Recruited, trained, and supervised a high-performing team, fostering service excellence and achieving high guest satisfaction levels.

Delivered exclusive wellness and fitness experiences tailored for VIP guests, celebrities, and royal family members, enhancing the club's reputation for bespoke luxury service.

Managed comprehensive golf operations, including tee-time bookings, Trackman simulator reservations, course scheduling, and handicap system administration, optimizing facility utilization.

Spearheaded daily operations for 6 golf simulator bays, a driving range, and a pro shop, maximizing resource efficiency and consistently delivering high-quality guest services.

Oversaw the operations of extensive multi-sport facilities, including tennis, padel tennis, pickleball courts, swimming pools, spa amenities, gyms, and yoga/Pilates studios.

Coordinated and successfully executed annual tournaments for golf, tennis, padel tennis, and futsal, ensuring smooth event execution and high participant engagement.

Developed and implemented operational standards (SOPs) and streamlined workflows for staffing, scheduling, and resource allocation, enhancing seamless service delivery.

Led and developed a team of 35+ personnel across golf and sports departments, prioritizing staff training and performance management to elevate service quality and team efficiency.

Controlled departmental budgets, successfully negotiated supplier contracts, and maintained stringent inventory control for equipment and consumables, contributing to cost efficiency.

Co-founded and launched a Fitness & Rehabilitation center, successfully developing member-focused programs and revenue-generating strategies that achieved 30% growth.

Pioneered and implemented holistic wellness consultations, integrating fitness, nutrition, and recovery therapies to provide comprehensive client solutions.

Cultivated a nurturing and high-performance environment through targeted team training programs and impactful community-building initiatives.